WHAT IS SERVICE DESIGN?

CapturaAcceder al siguiente vídeo para entender mejor lo qué es el diseño de servicios¡
1. Services are intangible goods that, just like cars and websites, can be well designed.
2. Because of this intangibility, people are less conscious of service quality, and often overlook opportunities for improvement.
‪#‎designthinking‬ ‪#‎innovation‬
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